Well, I read today that creating Blogs is a great way to increase ones presence on the internet. So…. I thought I would give it a shot since the price and time involved in SEO is so expensive these days. I’m not totally sure I can see where this blog is going to go but I guess I will give it a shot.
I’m finding that business today is much tougher than yester-year, but on the flip side, we’re still growing. This year we’re on the warpath to integrate “everything to everything” to make every transaction a lot smoother. For January of 2009 we invested heavily on a support desk (www.TrialByFireDesigns.com/Support) to help our customers submit changes a lot easier. Here, they can login submit new and review old support tickets, read published KB articles, download items (haven’t focused too much on this) and read company news. It’s a very robust system and agree with the people who built it…. it’s like no other. Now, for 2010 I’m hoping to get a more internal system in place. We’re planning on running Microsoft Dynamics CRM 4.0 to run everything about our core business. In a nutshell, Dynamics CRM 4.0 can do everything needed in a business, except for accounting….. but this is why I have QuickBooks. See, two things in business drive up the cost of goods and services; time and efficiency. CRM will help to increase efficiency by creating workflows which in turn saves time, which = money. This is especially helpful because if it cost less to operate than I can charge the client less and hopefully increase the volume of clients. So anyway…. stay tuned… hopefully by January 1, 2010 that will be in place and functional.